Seasonal Remote Customer Service Pro

Parts Express; Springboro (OH); Hybride; USD 19 000 - 25 000; Plein temps

Résumé du poste

Parts Express in Ohio is seeking a seasonal Customer Service Representative to support the Customer Support Team for six months. You will handle inbound and outbound calls, listen to customers, and provide accurate responses to product or service inquiries.

The ideal candidate is customer-focused, detail-oriented, polite, and reliable, with strong communication and CRM skills, and the ability to diffuse tense situations when needed.

Qualifications

• High school diploma or equivalent.
• Exceptional customer service, active listening, and communication skills.
• Proficiency with computers and CRM software.
• Ability to manage time and diffuse tense situations.

Responsabilités

• Answering or making calls to learn needs and address issues.
• Responding efficiently and accurately to callers and ensuring they feel supported.
• Active listening and diffusing angry customers as needed.
• Building relationships with clients and team members.
• Using scripts and tools appropriately and meeting contact center metrics.
• Making product or service recommendations when appropriate.
• Participating in training and adhering to company policies.
• Other duties as assigned

Connaissances

Exceptional customer service

Active listening

Verbal and written communication

CRM software proficiency

Polite and reliable

Multilingual ability

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

Parts Express in Ohio is seeking a seasonal Customer Service Representative to support the Customer Support Team for six months. You will handle inbound and outbound calls, listen to customers, and provide accurate responses to product or service inquiries.

The ideal candidate is customer-focused, detail-oriented, polite, and reliable, with strong communication and CRM skills, and the ability to diffuse tense situations when needed.