Remote Seasonal Customer Service Specialist

Paylocity; Springboro (OH); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Paylocity seeks a Customer Service Representative to handle high volumes of inbound/outbound calls, delivering a positive client experience. You will listen, resolve questions or complaints, and provide accurate responses in a courteous, professional manner.

Candidates should be customer-focused, detail-oriented, and adaptable, with strong communication skills, CRM experience, and the ability to work from home if needed. This seasonal role supports the Customer Support Team for six months.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service and communication skills.
• Proficiency with computer systems and CRM software.

Responsibilities

• Answering or making calls to learn needs, address issues, or handle questions.
• Responding accurately and explaining solutions to ensure clients feel supported.
• Active listening to confirm information and diffuse tense situations.
• Building lasting relationships with clients and contact center teammates.
• Using software, databases, scripts, and tools appropriately.
• Striving to meet or exceed contact center metrics with quality service.
• Making sales or recommendations for products or services when appropriate.
• Participating in training and other learning opportunities.
• Adhering to all company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Active listening

Verbal communication

Written communication

CRM software

Time management

Problem solving

Adaptability

Education

High school diploma

Tools

CRM software

Job description

Paylocity seeks a Customer Service Representative to handle high volumes of inbound/outbound calls, delivering a positive client experience. You will listen, resolve questions or complaints, and provide accurate responses in a courteous, professional manner.

Candidates should be customer-focused, detail-oriented, and adaptable, with strong communication skills, CRM experience, and the ability to work from home if needed. This seasonal role supports the Customer Support Team for six months.