Seasonal Remote Customer Support Specialist

Peak Support; United States; À distance; USD 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

100% remote

Résumé du poste

Peak Support is hiring a Remote Customer Support Representative for a seasonal, full-time role in the United States. You will handle live chat, email, and phone inquiries, focusing on orders, shipments, refunds, and billing while delivering empathetic, solutions-oriented support.

Ideal candidates have strong written communication, multitasking ability, and a proven track record in e-commerce or contact center environments, with a commitment to exceptional service and remote work readiness.

Qualifications

• Above-average written communication skills with strong grammar and detail.
• Strong live chat, email, and customer support experience.
• Ability to understand customer concerns and provide appropriate solutions.
• Empathy and professionalism in every interaction.
• Maintain courtesy and composure when handling customer concerns.
• Resolve sensitive issues and de-escalate challenging situations.
• Strong problem-solving and multitasking in a fast-paced environment.

Responsabilités

• Provide exceptional customer service through chat, email, and phone support.
• Respond to inquiries regarding orders, deliveries, refunds, returns, billing concerns, and account issues.
• Investigate and resolve shipping delays, missing packages, damaged orders, and incorrect deliveries.
• Document interactions and resolutions in internal systems.
• Collaborate with internal teams and external partners to resolve concerns.
• Monitor open cases and ensure timely follow-up until resolution.
• Meet productivity, quality, and customer satisfaction targets.

Connaissances

Live chat support

Email support

Phone support

Empathy

Written communication

Multitasking

Problem-solving

Attention to detail

Outils

CRM software

Description du poste

Peak Support is hiring a Remote Customer Support Representative for a seasonal, full-time role in the United States. You will handle live chat, email, and phone inquiries, focusing on orders, shipments, refunds, and billing while delivering empathetic, solutions-oriented support.

Ideal candidates have strong written communication, multitasking ability, and a proven track record in e-commerce or contact center environments, with a commitment to exceptional service and remote work readiness.