Remote Seasonal Customer Support Pro

United States Digital Space LLC; United States; Remote; USD 2,066,000 - 3,031,000; Full time

Job summary

United States Digital Space LLC is hiring a Customer Service Representative for a remote, two-month seasonal assignment. You will handle customer inquiries via phone, email or chat, provide product information, and resolve issues promptly from a shared CRM.

Work hours are 9am–6pm EST, Monday through Friday, with BYOD equipment and occasional escalation to higher support as needed. Apply now to join a fast-paced team and contribute to customer satisfaction.

Qualifications

• Minimum of 2 years of customer service experience, preferably in a call center.
• Strong verbal and written communication skills.
• Knowledge and experience with a CRM system.
• Proficient in using computers and various software applications.
• Strong problem-solving skills.
• Strong attention to detail.

Responsibilities

• Responds promptly and professionally to customer inquiries via phone, email, or chat.
• Provides in-depth information about products and services to customers.
• Resolves complex customer issues in a timely and efficient manner.
• Follows up with customers to ensure issues are resolved to satisfaction.
• Document customer interactions in the CRM.
• Escalates cases to higher-level support when needed and ensures resolution.
• Meet or exceed performance targets for related KPIs.

Skills

Customer service

Communication skills

CRM knowledge

Problem solving

Attention to detail

Tools

CRM software

Job description

United States Digital Space LLC is hiring a Customer Service Representative for a remote, two-month seasonal assignment. You will handle customer inquiries via phone, email or chat, provide product information, and resolve issues promptly from a shared CRM.

Work hours are 9am–6pm EST, Monday through Friday, with BYOD equipment and occasional escalation to higher support as needed. Apply now to join a fast-paced team and contribute to customer satisfaction.