Seasonal Premium In-Store Experience Specialist

Socket.dev; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

On is seeking a Store Advisor in Boston to be the brand ambassador and primary creator of our premium, individualized in-store fan experience. You will learn our Cloud CX Premium service model and execute the 5 Steps of Service to welcome guests and build loyalty.

You will support guest interactions with personalized product education, maintain premium visual standards, manage inventory, and collaborate with the team to ensure smooth shifts, including nights, weekends and some holidays.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset and willingness to learn new products or processes.
• Reliable with a track record of following SOPs.
• Strong communication and team-first attitude.
• Meticulous with attention to detail and presentation.
• Able to work night shifts, weekends, and some holidays.

Responsibilities

• Deliver a premium, individualized fan experience by applying the 5 Steps of Service and Cloud CX philosophy.
• Assist guests with personalized product education to resolve hesitations and ensure a seamless shopping journey.
• Maintain premium visual standards and accurate inventory to reflect On’s positioning.
• Collaborate with the team and communicate clearly to start and finish every shift together.

Skills

Customer service

Communication

Teamwork

Attention to detail

Reliability

Night shifts

Job description

On is seeking a Store Advisor in Boston to be the brand ambassador and primary creator of our premium, individualized in-store fan experience. You will learn our Cloud CX Premium service model and execute the 5 Steps of Service to welcome guests and build loyalty.

You will support guest interactions with personalized product education, maintain premium visual standards, manage inventory, and collaborate with the team to ensure smooth shifts, including nights, weekends and some holidays.