Premium In-Store Experience Advisor

onrunning; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

On is seeking a Store Advisor in Boston to deliver a premium, personalized guest experience using the Cloud CX philosophy. You will master the 5 Steps of Service and educate customers on products, ensuring a seamless and memorable shopping journey.

Reporting to the Store Leader, you will support daily operations, uphold visual standards, and manage inventory with meticulous care. You should be reliable, coachable, and ready to work nights, weekends, and some holidays.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset and willingness to learn new products and processes.
• Reliable with a track record of consistent performance and adherence to SOPs.
• Strong communication and a team-first attitude.

Responsibilities

• Deliver a premium, individualized fan experience by mastering Cloud CX philosophy and the 5 Steps of Service.
• Support guest interactions with personalized product education to smooth the shopping journey.
• Execute daily tasks with attention to detail, maintain premium visual standards and inventory accuracy.
• Contribute to community engagement and teamwork with clear shift communication.

Skills

Customer service

Communication

Teamwork

Attention to detail

Growth mindset

Job description

On is seeking a Store Advisor in Boston to deliver a premium, personalized guest experience using the Cloud CX philosophy. You will master the 5 Steps of Service and educate customers on products, ensuring a seamless and memorable shopping journey.

Reporting to the Store Leader, you will support daily operations, uphold visual standards, and manage inventory with meticulous care. You should be reliable, coachable, and ready to work nights, weekends, and some holidays.