Seasonal Part-Time Retail Shift Leader: Lead & Elevate Sales

Minis; Strongsville (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering excellent customer service. The role focuses on achieving KPI goals, cash handling, merchandising, and promoting the store’s membership program.

Ideal candidates have prior supervisory experience in retail, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge and customer engagement.
• Help support daily operations including replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.
• Open and close the store, ensure security and cleanliness, and follow safety procedures.
• Resolve customer concerns professionally and escalate when necessary.
• Support Loss Prevention and adhere to company policies.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering excellent customer service. The role focuses on achieving KPI goals, cash handling, merchandising, and promoting the store’s membership program.

Ideal candidates have prior supervisory experience in retail, strong communication skills, and the ability to multitask in a fast-paced environment.