Part-Time Shift Leader: Lead, Train & Elevate Sales

Minis; San Diego (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations and customer service excellence. You will train associates, manage cash handling, merchandising, and opening/closing tasks while promoting the store's membership program to boost loyalty.

You will drive sales, maintain store standards, and help achieve KPIs in a fast-paced environment, ensuring a positive, energetic atmosphere for customers and team members alike.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder, supervisor, or shift leader in retail.
• Strong leadership, communication, and customer service skills.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.

Skills

Leadership

Customer service

Training

Cash handling

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations and customer service excellence. You will train associates, manage cash handling, merchandising, and opening/closing tasks while promoting the store's membership program to boost loyalty.

You will drive sales, maintain store standards, and help achieve KPIs in a fast-paced environment, ensuring a positive, energetic atmosphere for customers and team members alike.