Part-Time Shift Leader: Lead Sales & Elevate Service

Minis; Jacksonville (NC); On-site; USD 42,981,000 - 48,712,000; Full time

Job summary

MINISO USA is seeking a proactive Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive KPI performance, manage cash handling, merchandising, and store upkeep while promoting the store’s membership program.

Open to candidates with retail leadership experience who can travel between locations as needed and thrive in a fast-paced environment, ensuring a positive, energetic atmosphere that supports Life

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder, supervisor, or shift leader in retail.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Train sales associates on product knowledge and customer engagement.
• Support daily operations: replenishment, cash handling, merchandising.
• Maintain store appearance and implement visual merchandising updates.
• Open/close procedures and ensure safety/compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support loss prevention and adhere to company policies.
• Process sales transactions using POS systems.
• Participate in promotions and events to achieve business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems

Retail operations

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a proactive Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive KPI performance, manage cash handling, merchandising, and store upkeep while promoting the store’s membership program.

Open to candidates with retail leadership experience who can travel between locations as needed and thrive in a fast-paced environment, ensuring a positive, energetic atmosphere that supports Life