Seasonal Part-Time Patient Services Assistant - Pediatrics

Lurie Children's; Chicago (IL); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

PTO and Holidays

403(b) with 5% match

Tuition assistance

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a Seasonal Assistant for the Town & Country Pediatrics site in Chicago to support front desk tasks, patient registration, and insurance processing.

You will interact with pediatric patients and families, schedule appointments, collect payments, and help coordinate care in a busy outpatient environment. The role requires a high school diploma (some college preferred), familiarity with electronic medical records, and strong customer

Qualifications

• High School Diploma or GED required; some college preferred.
• Knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
• Some knowledge of electronic medical record.
• Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
• Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.

Responsibilities

• Completes pre-registration as well as full registration as needed for families.
• Ensures eligibility information accurate.
• Obtain patient/family Consents for Care, HIPAA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic.
• Queries for MyChart and Care Everywhere, as well as utilizing the Epicare Link functionality as appropriate.
• Check system to see if referral is attached for visit and is appropriate for visit; assist family with referral for same day service if possible.
• Inform as well as collects payments as appropriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
• Makes copies of insurance cards as appropriate.
• Ensure families receive appropriate intake forms and instructions to complete for visit.
• Print labels for clinical use and documents to be scanned.
• Provides ID Band to patients as appropriate.
• Informs patient/families of any wait times or delays in service.
• Schedules appointments (new, return, same day and ancillary appointments) as needed.
• May be required to enter patient information in additional electronic systems.
• Adheres to organizational Power all principles.
• Maintains confidentiality and HIPAA rules.
• Completes check-out procedures; prepares required forms for distribution.
• Communicates with other Patient Service Representative staff and department team members to coordinate activities.

Skills

Medical terminology

Customer service

Communication skills

Microsoft Word

HIPAA knowledge

Education

High School Diploma/GED

Some college coursework

Tools

Epic

Epicare Link

Care Everywhere

Health Fusion

CCF

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a Seasonal Assistant for the Town & Country Pediatrics site in Chicago to support front desk tasks, patient registration, and insurance processing.

You will interact with pediatric patients and families, schedule appointments, collect payments, and help coordinate care in a busy outpatient environment. The role requires a high school diploma (some college preferred), familiarity with electronic medical records, and strong customer