Seasonal Luxury Sales Associate | Flexible Schedule

Coach; Napa (CA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is hiring a Sales Associate in Napa, CA to deliver an elevated, personalized shopping experience and meet sales goals. You will support daily store operations, participate in omni-channel selling, and build lasting client relationships with a luxury-service approach.

The role blends fashion expertise with data-driven clienteling and teamwork. A minimum of 1+ years in luxury retail is preferred, with strong English proficiency and flexibility to work nights and weekends.

Qualifications

• 1+ years of sales experience in luxury retail or related field.
• Experience with POS operation and basic computer proficiency (iPad/laptop) and mobile POS.
• Strong English proficiency.
• Luxury retail background with social media, live-stream shopping or video demos preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

Luxury retail

POS operation

English proficiency

Social media savvy

Live-stream shopping

Tools

iPad

Laptop

Job description

Coach is hiring a Sales Associate in Napa, CA to deliver an elevated, personalized shopping experience and meet sales goals. You will support daily store operations, participate in omni-channel selling, and build lasting client relationships with a luxury-service approach.

The role blends fashion expertise with data-driven clienteling and teamwork. A minimum of 1+ years in luxury retail is preferred, with strong English proficiency and flexibility to work nights and weekends.