Seasonal In-Person Front Desk & Client Services Pro

H&R Block, Inc.; North Dartmouth (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations in North Dartmouth, MA. This in-person role offers training and a path to tax preparation or leadership within the office.

You will answer phones, schedule appointments, and guide clients to the right tax professional while maintaining a professional, organized front desk with confidentiality and care.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Computer skills

Evenings/weekends availability

Education

HS diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations in North Dartmouth, MA. This in-person role offers training and a path to tax preparation or leadership within the office.

You will answer phones, schedule appointments, and guide clients to the right tax professional while maintaining a professional, organized front desk with confidentiality and care.