Seasonal Client Concierge & Receptionist

H&R Block, Inc.; New Bedford (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person in New Bedford, MA.

You will coordinate with tax professionals, handle intake processes, and help maintain a professional client experience. The role emphasizes strong interpersonal skills, multitasking ability, and availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Multitasking

Communication

Organizational skills

Microsoft Office

Teams

Scheduling systems

Evenings/weekends flexibility

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person in New Bedford, MA.

You will coordinate with tax professionals, handle intake processes, and help maintain a professional client experience. The role emphasizes strong interpersonal skills, multitasking ability, and availability to work evenings and weekends during tax season.