Seasonal In-Person Client Services Pro

H&R Block, Inc.; Monrovia (CA); Vor Ort; USD 23.000 - 37.000; Vollzeit

Zusammenfassung

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression in the office. You will greet clients, handle check-in, schedule appointments, and support daily operations alongside tax professionals.

This in-person role requires strong communication and multitasking to maintain a polished client experience during tax season. The position emphasizes confidentiality, teamwork, and a commitment to high-quality customer service.

Qualifikationen

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional communication.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Kenntnisse

Customer service

Communication

Multitasking

Organization

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression in the office. You will greet clients, handle check-in, schedule appointments, and support daily operations alongside tax professionals.

This in-person role requires strong communication and multitasking to maintain a polished client experience during tax season. The position emphasizes confidentiality, teamwork, and a commitment to high-quality customer service.