Seasonal Client Service & Receptionist

H&R Block, Inc.; Lincoln (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Lincoln, RI. This in-person role supports client check-in, scheduling, and coordination with tax professionals during tax season.

The position emphasizes confidentiality, teamwork, and attention to detail while maintaining a professional and organized office environment. Evening and weekend availability is required during tax season to meet client needs.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems (Office/Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Scheduling / admin

Education

High School diploma/GED

Tools

Microsoft Office/Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Lincoln, RI. This in-person role supports client check-in, scheduling, and coordination with tax professionals during tax season.

The position emphasizes confidentiality, teamwork, and attention to detail while maintaining a professional and organized office environment. Evening and weekend availability is required during tax season to meet client needs.