In-Office Client Service Specialist (Evenings/Weekends)

H&R Block, Inc.; North Smithfield (RI); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Rhode Island. You will be the welcoming first impression, manage client check-in, scheduling, and support day-to-day office operations.

This in-person role offers on-the-job training and opportunities to learn tax processes, with evenings/weekends as needed during tax season. Join a collaborative team of tax professionals to deliver a professional client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Proficiency with basic office software including scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal communication

Team collaboration

Multitasking

Attention to detail

Basic computer skills

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Rhode Island. You will be the welcoming first impression, manage client check-in, scheduling, and support day-to-day office operations.

This in-person role offers on-the-job training and opportunities to learn tax processes, with evenings/weekends as needed during tax season. Join a collaborative team of tax professionals to deliver a professional client experience.