Seasonal In-Person Client Concierge (Path to Tax Prep)

H&R Block, Inc.; Wellsburg (WV); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Wellsburg, WV is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage the front desk. You will handle check-ins, scheduling, and document handling, supporting tax professionals with daily operations in person.

This role is in-office, requiring excellent interpersonal skills, organization, and a team-oriented approach. Training and seasonal hours include evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with the team.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during peak season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and pair clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Office software

Education

High school diploma / GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. in Wellsburg, WV is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage the front desk. You will handle check-ins, scheduling, and document handling, supporting tax professionals with daily operations in person.

This role is in-office, requiring excellent interpersonal skills, organization, and a team-oriented approach. Training and seasonal hours include evenings and weekends during tax season.