Onsite Client Concierge – Tax Office Growth Path

H&R Block, Inc.; Gassaway (WV); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, in West Virginia, is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

The role emphasizes strong customer service, teamwork, and discretion when handling sensitive information, with availability for evenings and weekends during tax season. Opportunity to advance within tax preparation and office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure seamless operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Communication

Multitasking

Office software

Team collaboration

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, in West Virginia, is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

The role emphasizes strong customer service, teamwork, and discretion when handling sensitive information, with availability for evenings and weekends during tax season. Opportunity to advance within tax preparation and office leadership.