In-Person Client Concierge & Office Coordinator (Tax Season)

H&R Block, Inc.; Beckley (WV); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. in Beckley, WV is seeking a seasonal Client Service Professional / Receptionist to greet clients, answer calls, schedule appointments, and support daily office operations in person at our tax office.

This in-office role offers training and potential growth into tax preparation or leadership within the office. The position requires evenings and weekends during tax season, with responsibilities including client check-in, document handling, and collaboration with tax professionals

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities during a day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (MS Office, Teams, scheduling systems).

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Interpersonal skills

Communication skills

Multitasking

Attention to detail

MS Office & Teams

Educación

High school diploma/GED

Descripción del empleo

H&R Block, Inc. in Beckley, WV is seeking a seasonal Client Service Professional / Receptionist to greet clients, answer calls, schedule appointments, and support daily office operations in person at our tax office.

This in-office role offers training and potential growth into tax preparation or leadership within the office. The position requires evenings and weekends during tax season, with responsibilities including client check-in, document handling, and collaboration with tax professionals