Seasonal In-Office CSR: Route Requests & Move Workflows

Balanceclaims; Indianapolis (IN); On-site; USD 30,000 - 40,000; Part time

Job summary

Balanceclaims is seeking a Seasonal Customer Service Representative (CSR) in Indianapolis, IN. The CSR will handle inbound client calls, manage tasks, and ensure effective communication among teams. Responsibilities include triaging requests, providing updates to clients, and making follow-up calls. Key qualifications include strong communication skills, attention to detail, and the ability to manage multiple tasks. This in-office role offers potential for full-time based on performance.

Qualifications

• Strong verbal communication skills and professionalism on the phone.
• High attention to detail and organizational ability.
• Ability to manage multiple conversations and tasks throughout the day.
• Basic computer proficiency (experience with CRM systems such as HubSpot is a plus).
• Prior customer service or administrative experience preferred but not required.

Responsibilities

• Answer and manage inbound client phone calls in a professional and efficient manner.
• Triage incoming requests and route them to the appropriate internal teams.
• Create and assign tasks to ensure all client communication is documented.
• Provide basic file status updates and escalate complex requests.
• Make outbound calls to clients for follow-up support.

Skills

Strong verbal communication skills

High attention to detail

Organizational ability

Ability to manage multiple conversations

Basic computer proficiency

Tools

CRM systems (HubSpot)

Job description

Balanceclaims is seeking a Seasonal Customer Service Representative (CSR) in Indianapolis, IN. The CSR will handle inbound client calls, manage tasks, and ensure effective communication among teams. Responsibilities include triaging requests, providing updates to clients, and making follow-up calls. Key qualifications include strong communication skills, attention to detail, and the ability to manage multiple tasks. This in-office role offers potential for full-time based on performance.