Customer Service Representative, full time

Marian, Inc.; Indianapolis (IN); On-site; USD 35,000 - 52,000; Full time

Job summary

Marian, Inc. in Indianapolis seeks a Customer Service Representative to manage 50+ global clients as the primary liaison. You will handle order placement, scheduling, and client communications by phone and email, with occasional in-person meetings.

The role emphasizes strong English communication, organizational skills, multitasking, teamwork, and basic sales experience. Proficiency with MS Office and email is required; work hours are 7:00 AM to 5:00 PM, Monday through Friday, with travel not

Qualifications

• Excellent written and verbal skills (English).
• Impeccable organizational skills.
• Ability to multitask and prioritize responsibilities.
• Ability to work well with co-workers.
• Able to work 8 hours per day between 7 AM and 5 PM, Monday through Friday.
• Experience in Inside Sales or Outside Sales a plus.

Responsibilities

• Order placement and scheduling.
• Customer communications.
• Expediting and tracking of shipments.
• Problem solving.
• Field sales teaming.
• Material and product recommendations.

Skills

Written English

Verbal English

Organizational skills

Multitasking

Team collaboration

Sales experience

Education

Bachelor's degree preferred

Computer/email proficient

MS Word & Excel proficient

Tools

MS Office

Email proficiency

Job description

Career Opportunity: Indianapolis Customer Service Representative

Job Title: Customer Service Representative

Department: Office

Reports to: CSR Manager

Job Description

CSR will be assigned 50 or more global clients. They will act as the primary liaison to the clients and build critical relationships to assure customer satisfaction. Communications are primarily by way of telephone and email (or other web-based communications). Some occasional in-person meetings may be appropriate either at Marian Inc. or at our customer’s locations. (Significant travel is not required.)

Responsibilities

• Order placement and scheduling
• Customer communications
• Expediting and tracking of shipments
• Problem Solving
• Field Sales Teaming
• Material and product recommendations

Requirements

• Excellent written and verbal skills (English)
• Impeccable organizational skills
• Ability to multitask and prioritize responsibilities
• Ability to work well with co-workers
• Able to work 8 hours per day between 7 AM and 5 PM, Monday through Friday
• Experience in Inside Sales or Outside Sales a plus.

Education and Training

• Prefer College Bachelor degree
• Computer and email comfort a must
• Proficient in Microsoft Office products, especially Word and Excel
• Industry knowledge and experience a plus.