Onsite Call Center Agent — Fast-Paced Indy CSR

aFit; Indianapolis (IN); On-site; USD 17,000 - 23,000; Full time

Job summary

aFit is seeking a Call Center Agent for a fully onsite role in downtown Indianapolis. You will handle customer inquiries, document interactions, and navigate multiple systems to resolve issues in a fast-paced environment.

Ideal candidates have a high school diploma, strong verbal communication, and prior call center or customer service experience. This temporary, four-month contract includes structured training and a focus on attendance and reliability.

Qualifications

• High school diploma or equivalent is required.
• Office or professional work experience is required.
• Customer service experience is highly desired.
• Call center or high-volume phone experience is highly desired.
• Strong verbal communication skills are required.
• Ability to navigate multiple systems and locate information quickly is required.
• Data entry and attention to detail are required.
• Ability to work effectively in a fast-paced environment is required.
• Experience assisting frustrated or upset customers is highly desired.
• Government or public-sector experience is highly desired.

Responsibilities

• Serve as a helpful and professional first point of contact for customers.
• Respond to customer questions and requests by phone.
• Listen carefully to understand customer needs and provide accurate information.
• Research account information and status using designated systems.
• Help customers navigate processes and next steps.
• Escalate questions or issues when additional assistance is needed.
• Deliver consistent service while meeting established performance expectations.
• Manage a high volume of customer interactions.
• Follow established procedures and call-handling guidelines.
• Work toward customer service, quality, and call-handling goals.
• Maintain strong schedule adherence throughout the workday.
• Participate in training and coaching to continuously strengthen performance.
• Maintain accurate information and protect customer confidentiality.
• Document customer interactions clearly and accurately.
• Enter and update information in designated systems.
• Review information for accuracy and completeness.
• Handle confidential and sensitive information appropriately.

Skills

Strong verbal communication

Data entry

Multi-system navigation

Attention to detail

Fast-paced environment adaptability

Call center experience

Customer service

Education

High school diploma or equivalent

Job description

aFit is seeking a Call Center Agent for a fully onsite role in downtown Indianapolis. You will handle customer inquiries, document interactions, and navigate multiple systems to resolve issues in a fast-paced environment.

Ideal candidates have a high school diploma, strong verbal communication, and prior call center or customer service experience. This temporary, four-month contract includes structured training and a focus on attendance and reliability.