Seasonal In-Office Client Service & Receptionist

H&R Block, Inc.; Lumberton (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the first point of contact for clients in person at our NC office. You will manage check-in, scheduling, and daily reception tasks, supporting a team of tax professionals.

This in-person role requires strong client service and organization, with evenings and weekends during tax season as needed. The position offers hands-on training and opportunities for growth in tax-related services, with a focus on delivering a

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-facing

Interpersonal communication

Multitasking

Organizational skills

Office software & scheduling

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the first point of contact for clients in person at our NC office. You will manage check-in, scheduling, and daily reception tasks, supporting a team of tax professionals.

This in-person role requires strong client service and organization, with evenings and weekends during tax season as needed. The position offers hands-on training and opportunities for growth in tax-related services, with a focus on delivering a