Client Service Concierge | Receptionist (Tax Season)

H&R Block, Inc.; Wallace (NC); On-site; USD 17,000 - 23,000; Full time

Job summary

H&R Block, Inc. in North Carolina is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role pairs you with tax professionals to ensure a smooth, welcoming experience during tax season.

You will handle check-ins, document intake, and basic office duties while maintaining confidentiality and professionalism. Strong interpersonal and organizational skills, plus experience with Microsoft Office,

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Evening/weekend availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in North Carolina is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role pairs you with tax professionals to ensure a smooth, welcoming experience during tax season.

You will handle check-ins, document intake, and basic office duties while maintaining confidentiality and professionalism. Strong interpersonal and organizational skills, plus experience with Microsoft Office,