Seasonal In-Office Client Concierge & Scheduler

H&R Block, Inc.; Brooksville (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, schedule appointments, and guide clients to the appropriate tax professional.

This in-person role supports daily office operations, manages check-in and document intake, and collaborates with tax professionals to ensure a smooth client experience. Availability for evenings and weekends during tax season is expected; training provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Scheduling systems

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, schedule appointments, and guide clients to the appropriate tax professional.

This in-person role supports daily office operations, manages check-in and document intake, and collaborates with tax professionals to ensure a smooth client experience. Availability for evenings and weekends during tax season is expected; training provided.