Seasonal Client Concierge — In-Office, Tax-Season Hours

H&R Block, Inc.; Cape May (NJ); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role manages client scheduling and daily tasks alongside tax professionals.

You will handle check-in, document intake, and maintain a clean, organized office, collaborating with tax professionals to ensure smooth operations. Evening and weekend availability during tax season is required. This is a seasonal, in-office position.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., MS Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role manages client scheduling and daily tasks alongside tax professionals.

You will handle check-in, document intake, and maintain a clean, organized office, collaborating with tax professionals to ensure smooth operations. Evening and weekend availability during tax season is required. This is a seasonal, in-office position.