In-Office Client Concierge & Scheduler (Tax Season)

H&R Block, Inc.; Lowell (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our in-person office. You will greet clients, manage check-ins, and coordinate with tax pros to route clients to the right specialist.

This role supports daily operations, helps maintain a professional environment, and requires availability evenings and weekends during tax season. A strong client focus paves the way into further tax-office responsibilities.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Client service

Communication skills

Multitasking

Organizational skills

Tech proficiency

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our in-person office. You will greet clients, manage check-ins, and coordinate with tax pros to route clients to the right specialist.

This role supports daily operations, helps maintain a professional environment, and requires availability evenings and weekends during tax season. A strong client focus paves the way into further tax-office responsibilities.