Seasonal Front Office Leader | Guest Services

Hyatt Hotels Corporation; Bellevue (WA); On-site; USD 80,000 - 110,000; Part time

Benefits offered by this job

401(k) & Retirement Savings Plan

Sick Days

Compassionate Leave

Jury Duty Leave

Employee Assistance Program

Free parking

Discounted Rooms

Job summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking an Interim Front Office Manager to lead our Front Office and Guest Services teams in a temporary capacity, guiding service delivery, staff development, and operational excellence.

Based in Bellevue, WA, this role emphasizes guest satisfaction, loyalty, and a strong leadership presence during a transitional period, with a commitment to Hyatt standards and a supportive workplace culture.

Qualifications

• Three years or more of progressive hotel Front Office, Guest Services, or Rooms Management experience, typically with Hyatt.
• Demonstrated leadership experience overseeing Front Office, Guest Services, Bell, Concierge, or related hotel operations.
• Strong understanding of Front Desk and Guest Services standards, guest arrival and departure processes, service recovery, cash handling, room assignments, loyalty programs, and hotel systems.

Responsibilities

• Lead the short- and long-term planning and daily management of the hotel’s Front Office and Guest Services operations.
• Oversee Front Desk and Guest Services functions.
• Direct, develop, and hold accountable the Front Office leadership team and colleagues.
• Establish and maintain consistent standards for arrival, check-in, stay, departure, guest communication, cash handling, and service delivery.
• Ensure that guests receive warm, efficient, personalized, and consistent service throughout their stay.

Skills

Front Office leadership

Guest Services management

Customer service

Staff coaching

Budget and payroll understanding

Education

Hotel or hospitality degree preferred.

Job description

Hyatt Regency Bellevue on Seattle's Eastside is seeking an Interim Front Office Manager to lead our Front Office and Guest Services teams in a temporary capacity, guiding service delivery, staff development, and operational excellence.

Based in Bellevue, WA, this role emphasizes guest satisfaction, loyalty, and a strong leadership presence during a transitional period, with a commitment to Hyatt standards and a supportive workplace culture.