Front Desk & Guest Services Lead

Hyatt Hotels Corporation; Carmel-by-the-Sea (CA); Presencial; USD 70 000 - 72 000; Tempo integral

Resumo da oferta

Hyatt Regency Bellevue in Bellevue, WA is seeking a Front Office Manager to supervise front desk operations and drive guest satisfaction. You will coordinate staff, handle escalations, and ensure a smooth check-in/check-out experience while aligning with property financial goals.

The role requires a high school diploma or GED, with 2 years in guest services or a related area; a 2-year degree in Hotel/Restaurant Management or related field is preferred. This is a salaried exempt position.

Qualificações

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no workexperience required.

Responsabilidades

• Manages day-to-day operations, ensuring quality and meeting customer expectations.
• Develops goals and plans to prioritize, organize, and accomplish work.
• Handles complaints and resolves disputes or grievances.
• Supervises staffing levels to meet guest service and financial objectives.
• Maintains open communication with employees about objectives and performance.

Conhecimentos

Guest services

Front desk operations

Staff supervision

Customer service

Formação académica

High school diploma or GED

Hotel/Restaurant Management degree preferred

Descrição da oferta de emprego

Hyatt Regency Bellevue in Bellevue, WA is seeking a Front Office Manager to supervise front desk operations and drive guest satisfaction. You will coordinate staff, handle escalations, and ensure a smooth check-in/check-out experience while aligning with property financial goals.

The role requires a high school diploma or GED, with 2 years in guest services or a related area; a 2-year degree in Hotel/Restaurant Management or related field is preferred. This is a salaried exempt position.