Front Office & Guest Services Leader

Hyatt Hotels Corporation; Bellevue (WA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Plan

Paid Time Off

Free Parking

Discounted Rooms

Complimentary Rooms

Free Colleague Meals

Tuition Reimbursement

Job summary

Hyatt Regency Bellevue on Seattle's Eastside seeks a Front Office Manager to lead Front Office and Guest Services, delivering exceptional service from arrival to departure. The role emphasizes coaching, collaboration with hotel departments, and maintaining Hyatt standards to elevate guest experiences.

As a visible, hands-on leader, you will drive service recovery, staff development, and continuous improvement while aligning with enterprise leadership expectations and budgeting constraints.

Qualifications

• Three years or more of progressive hotel Front Office, Guest Services, or Rooms Management experience.
• Strong leadership and coaching abilities with a focus on guest satisfaction.

Responsibilities

• Lead Front Office and Guest Services operations end-to-end.
• Direct Front Desk, Concierge, and Bell operations and team development.
• Maintain standards for arrival, check-in, stay, and departure.
• Collaborate with Security, Housekeeping, Engineering, and other departments.
• Analyze guest feedback and implement service-recovery initiatives.
• Develop staffing plans and manage labor within approved budgets.

Skills

Front Office Mgmt

Leadership

Guest Services

Operations Mgmt

Staff Development

Budgeting

Customer Service

Agile

Tools

Hyatt systems

Job description

Hyatt Regency Bellevue on Seattle's Eastside seeks a Front Office Manager to lead Front Office and Guest Services, delivering exceptional service from arrival to departure. The role emphasizes coaching, collaboration with hotel departments, and maintaining Hyatt standards to elevate guest experiences.

As a visible, hands-on leader, you will drive service recovery, staff development, and continuous improvement while aligning with enterprise leadership expectations and budgeting constraints.