Guest Experience Front Desk Agent

Hyatt Hotels Corporation; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage reservations with accuracy. You will coordinate with housekeeping and other departments to ensure exceptional service and guest satisfaction.

The role requires strong communication, multitasking, and a professional demeanor, with flexibility to work evenings, weekends, and holidays. Training is provided to uphold Hyatt standards.

Qualifications

• Customer service experience in hospitality or related field.
• Strong verbal and written communication skills; friendly, professional demeanor.
• Proficiency with hotel management software and computers.

Responsibilities

• Greet guests and manage seamless check-in/check-out.
• Verify guest IDs and reservation details.
• Manage reservations; update profiles and changes or cancellations.
• Respond to inquiries about hotel services, amenities, and local attractions.
• Process payments and handle cash and billing accurately.
• Maintain guest records and prepare daily reports.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Hyatt Regency Bellevue on Seattle's Eastside is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage reservations with accuracy. You will coordinate with housekeeping and other departments to ensure exceptional service and guest satisfaction.

The role requires strong communication, multitasking, and a professional demeanor, with flexibility to work evenings, weekends, and holidays. Training is provided to uphold Hyatt standards.