Seasonal Front Desk Specialist - Client Care & Scheduling

H&R Block, Inc.; Yucca Valley (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in California.

You will greet clients, schedule appointments, check-in and collect documents, and collaborate with tax professionals to deliver a smooth, professional client experience. This in-person role requires strong interpersonal skills, the ability to multitask, and availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Organizational skills

Confidentiality

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in California.

You will greet clients, schedule appointments, check-in and collect documents, and collaborate with tax professionals to deliver a smooth, professional client experience. This in-person role requires strong interpersonal skills, the ability to multitask, and availability to work evenings and weekends during tax season.