Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; West Monroe (LA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block in Monroe, LA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will coordinate check-ins, scan and organize documents, and collaborate with tax professionals to ensure a smooth client experience.

The role emphasizes strong interpersonal communication, multitasking, and discretion with sensitive information, with evening and weekend availability during tax season.

Qualifications

• Experience in fast-paced, client-focused environments.
• Strong interpersonal and communication skills with team collaboration.
• Able to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficient with basic computer tools (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Communication

Multitasking

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block in Monroe, LA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will coordinate check-ins, scan and organize documents, and collaborate with tax professionals to ensure a smooth client experience.

The role emphasizes strong interpersonal communication, multitasking, and discretion with sensitive information, with evening and weekend availability during tax season.