Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; Newton (MA); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Benefits

401(k) plan

Associate Tax Prep benefit

Job summary

H&R Block, Inc. in Newton, MA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients.

You’ll manage client scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth tax season. This in-person role offers on-the-job training and a path into tax preparation or office leadership, with opportunities to grow within a supportive, community-focused team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, professional office environment.
• Collaborate with tax professionals and team members for smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-focused communication

Multitasking

Organizational skills

Interpersonal skills

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Newton, MA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients.

You’ll manage client scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth tax season. This in-person role offers on-the-job training and a path into tax preparation or office leadership, with opportunities to grow within a supportive, community-focused team.