Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Reading (Berks County); On-site; USD 18,000 - 25,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Reading, PA. You will be the welcoming face of the office, greeting clients and guiding them to the right tax professional.

This in-person role supports daily operations and requires evening and weekend availability during tax season. Join a team of tax professionals and gain exposure to client service, document intake, and office coordination.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and a professional environment.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Customer service

Multitasking

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Reading, PA. You will be the welcoming face of the office, greeting clients and guiding them to the right tax professional.

This in-person role supports daily operations and requires evening and weekend availability during tax season. Join a team of tax professionals and gain exposure to client service, document intake, and office coordination.