Seasonal Client Services Specialist (Reception)

H&R Block, Inc.; New Castle (PA); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in New Castle, PA to greet clients and coordinate daily office operations. This in-person role offers training and potential growth into tax preparation or leadership.

You will manage check-ins, schedule appointments, and support tax professionals while handling confidential client information with discretion. Evening and weekend shifts during tax season are required, with a welcoming, professional office

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-facing experience

Interpersonal skills

Multitasking

Organization

Computer skills (MS Office)

Evenings/weekends availability

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in New Castle, PA to greet clients and coordinate daily office operations. This in-person role offers training and potential growth into tax preparation or leadership.

You will manage check-ins, schedule appointments, and support tax professionals while handling confidential client information with discretion. Evening and weekend shifts during tax season are required, with a welcoming, professional office