Seasonal Front Desk & Client Services Receptionist

H&R Block, Inc.; Clearlake (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block in California seeks a Client Service Professional/Receptionist to be the welcoming face of the office. This in-person role manages client check-in, scheduling, and daily operations, supporting tax professionals and teammates with confidentiality and care.

You will greet clients, route them to the appropriate tax expert, and help maintain a professional, organized environment. Evening/weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in California seeks a Client Service Professional/Receptionist to be the welcoming face of the office. This in-person role manages client check-in, scheduling, and daily operations, supporting tax professionals and teammates with confidentiality and care.

You will greet clients, route them to the appropriate tax expert, and help maintain a professional, organized environment. Evening/weekend availability during tax season is required.