Seasonal Front Desk & Client Services Pro — Tax Season

H&R Block, Inc.; Hubbard (OH); Sur place; USD 17 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Competitive pay

Comprehensive benefits

Résumé du poste

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in-person at a local office. You will schedule appointments, guide clients to the appropriate tax professional, and support intake processes with careful document handling.

This role offers exposure to tax preparation and office leadership paths, with training and team collaboration. Evening and weekend availability during tax season is required to support busy periods.

Qualifications

• Experience in a fast-paced, client-centric environment is required.
• Strong communication and teamwork abilities for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort with basic computer tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and teammates to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Customer service

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling

Phone etiquette

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling software

Description du poste

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in-person at a local office. You will schedule appointments, guide clients to the appropriate tax professional, and support intake processes with careful document handling.

This role offers exposure to tax preparation and office leadership paths, with training and team collaboration. Evening and weekend availability during tax season is required to support busy periods.