Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Dowagiac (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in a fast-paced tax environment.

The role involves coordinating with tax professionals, handling check-in, and maintaining a professional, organized office. Training will be provided, with opportunities for growth into tax preparation or leadership. This is an in-person, seasonal position during tax season.

Qualifications

• Experience in fast-paced client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-centric environment

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Office software (Microsoft Office, TEA

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in a fast-paced tax environment.

The role involves coordinating with tax professionals, handling check-in, and maintaining a professional, organized office. Training will be provided, with opportunities for growth into tax preparation or leadership. This is an in-person, seasonal position during tax season.