Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Acton (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and coordinate scheduling.

This in-person role supports daily office operations alongside tax professionals and offers training to grow into tax preparation or leadership. You will handle front-desk tasks, maintain a professional office environment, and ensure client confidentiality while delivering a positive client experience during tax season.

Qualifications

• Experience in fast-paced, client-centered environments.
• Strong interpersonal and communication skills with clients and teammates.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.

Responsibilities

• Greet clients and create a welcoming first impression
• Answer calls, schedule appointments, and match clients with tax professionals
• Manage client check-in and intake, including document handling
• Maintain office organization and cleanliness
• Collaborate with team to support daily operations
• Handle sensitive client information with confidentiality

Skills

Customer service

Multitasking

Communication

Organization

Scheduling systems

Microsoft Office/Teams

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and coordinate scheduling.

This in-person role supports daily office operations alongside tax professionals and offers training to grow into tax preparation or leadership. You will handle front-desk tasks, maintain a professional office environment, and ensure client confidentiality while delivering a positive client experience during tax season.