Seasonal Client Service & Front Desk Pro (Tax Season)

H&R Block, Inc.; Mount Morris (MI); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. In-person role handling scheduling, intake, and daily office tasks, with potential growth into tax prep or leadership.

The ideal candidate will excel in a fast-paced, client-focused environment, maintain organized records, and support tax professionals while protecting client confidentiality. Evening/weekend availability is required during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Evenings/weekends availability

Formation

High school diploma/GED

Outils

Scheduling systems

Microsoft Office

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. In-person role handling scheduling, intake, and daily office tasks, with potential growth into tax prep or leadership.

The ideal candidate will excel in a fast-paced, client-focused environment, maintain organized records, and support tax professionals while protecting client confidentiality. Evening/weekend availability is required during tax season.