Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Westlake Village (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist in California. This in-person role serves as the welcoming face of the office, manages scheduling, handles client check-in, and supports daily operations alongside tax professionals.

You will greet clients, answer calls, coordinate with tax experts, and maintain a professional environment while safeguarding confidential information. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and teamwork skills.
• Ability to multitask and manage priorities.
• Attention to detail and follow-through.
• Comfort using basic computer programs (Office, scheduling systems).

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with tax professionals.
• Manage check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information confidentially.

Skills

Interpersonal communication

Multitasking

Organizational skills

Customer service

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist in California. This in-person role serves as the welcoming face of the office, manages scheduling, handles client check-in, and supports daily operations alongside tax professionals.

You will greet clients, answer calls, coordinate with tax experts, and maintain a professional environment while safeguarding confidential information. Evening and weekend availability during tax season is required.