Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Monterey Park (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Monterey Park, CA seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals in person during tax season.

The role emphasizes strong communication, multitasking, and confidentiality. Training is provided, with opportunities to advance into tax preparation or office leadership as season progresses. In-person, not remote.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Multitasking

Organizational skills

Evenings/weekends availability

Basic computer skills

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Monterey Park, CA seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals in person during tax season.

The role emphasizes strong communication, multitasking, and confidentiality. Training is provided, with opportunities to advance into tax preparation or office leadership as season progresses. In-person, not remote.