Seasonal Front Desk & Client Concierge - In-Person

H&R Block, Inc.; El Monte (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. in El Monte, CA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage appointments, and support daily office operations in person.

You will act as the friendly face of the office and help connect clients with the right tax professional. The role offers training and a potential path into tax preparation or office leadership, with required availability in evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaborating with clients and team members.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication skills

Multitasking

Attention to detail

Office software

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in El Monte, CA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage appointments, and support daily office operations in person.

You will act as the friendly face of the office and help connect clients with the right tax professional. The role offers training and a potential path into tax preparation or office leadership, with required availability in evenings and weekends during tax season.