Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Cypress (TX); On-site; USD 19,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office in Cypress, TX. This in-person role involves greeting clients, coordinating schedules, and supporting daily operations with a team of tax professionals.

You will handle check-in, document intake, and help match clients with the appropriate tax professional while maintaining confidentiality and professionalism during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Customer service mindset

Multitasking

Organizational skills

Communication skills

Education

High School diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office in Cypress, TX. This in-person role involves greeting clients, coordinating schedules, and supporting daily operations with a team of tax professionals.

You will handle check-in, document intake, and help match clients with the appropriate tax professional while maintaining confidentiality and professionalism during tax season.