Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Newington (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support daily operations in person.

This role offers exposure to tax professionals and potential progression into tax preparation or office leadership, with an emphasis on confidentiality and professional client service during tax season.

Qualifications

• Demonstrated experience in fast-paced, client-centric environments.
• Strong communication and interpersonal skills for client-facing interactions.
• Ability to multitask and manage competing priorities effectively.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals and team members to ensure smooth operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Professional communication

Team collaboration

Availability evenings/weekends

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support daily operations in person.

This role offers exposure to tax professionals and potential progression into tax preparation or office leadership, with an emphasis on confidentiality and professional client service during tax season.