Seasonal Client Concierge & Front Desk (Evenings/Weekends)

H&R Block, Inc.; Cypress (CA); Sur place; USD 23 000 - 37 000; Plein temps

Résumé du poste

H&R Block, Inc. in Cypress, CA seeks a seasonal Client Service Professional / Receptionist to be the welcoming first impression, manage scheduling, and support daily office operations alongside tax professionals in person.

The role offers training and potential progression into tax preparation or office leadership, with required evening and weekend availability during tax season and a focus on confidentiality and organized client handling.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Client service

Communication

Multitasking

Organization

Computer skills

Evenings/weekends availability

Formation

High school diploma/GED

Outils

Microsoft Office/Teams

Description du poste

H&R Block, Inc. in Cypress, CA seeks a seasonal Client Service Professional / Receptionist to be the welcoming first impression, manage scheduling, and support daily office operations alongside tax professionals in person.

The role offers training and potential progression into tax preparation or office leadership, with required evening and weekend availability during tax season and a focus on confidentiality and organized client handling.