Seasonal Front Desk Client Services Pro

H&R Block, Inc.; Arcata (CA); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Associate Tax Prep benefit

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in person.

This role is the welcoming first impression, handling scheduling, check-in, and basic document handling, with potential path to tax preparation or office leadership. In this fast-paced, client-centric environment you will work evenings and weekends during tax season, collaborate with tax professionals, and maintain a professional, confidential front desk

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Scheduling tools

Evenings/weekends

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in person.

This role is the welcoming first impression, handling scheduling, check-in, and basic document handling, with potential path to tax preparation or office leadership. In this fast-paced, client-centric environment you will work evenings and weekends during tax season, collaborate with tax professionals, and maintain a professional, confidential front desk