Seasonal Front Desk & Client Services (Evenings/Weekends)

H&R Block, Inc.; Chicopee (MA); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) plan

Job summary

H&R Block in Chicopee, MA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and route them to the right tax professional. This in-person role supports daily office operations and scheduling, providing a welcoming, professional first impression during tax season.

The ideal candidate has experience in fast-paced client service, strong interpersonal skills, and the ability to multitask, with availability evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.

Skills

Client focus

Interpersonal communication

Multitasking

Organizational skills

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Chicopee, MA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and route them to the right tax professional. This in-person role supports daily office operations and scheduling, providing a welcoming, professional first impression during tax season.

The ideal candidate has experience in fast-paced client service, strong interpersonal skills, and the ability to multitask, with availability evenings and weekends.