Seasonal Client Concierge & Receptionist (Evenings/Weekends)

H&R Block, Inc.; Feeding Hills (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Feeding Hills, MA, is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office. This in-person role handles client check-in, scheduling, and daily office tasks while supporting tax professionals during busy season.

You will greet clients, manage appointments, and coordinate with team to ensure a smooth, professional experience. Availability evenings and weekends is required; prior hospitality or call-center experience is a plus.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication with clients.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer tools (Office, Teams, scheduling systems).

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization to support a smooth client experience.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Office software

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Feeding Hills, MA, is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office. This in-person role handles client check-in, scheduling, and daily office tasks while supporting tax professionals during busy season.

You will greet clients, manage appointments, and coordinate with team to ensure a smooth, professional experience. Availability evenings and weekends is required; prior hospitality or call-center experience is a plus.